Friday, May 13, 2011

What We Can Promise You at The OC Auto Team


So why would you want to work at a car dealer anyway?

Isn't it a lot of pressure and not a lot of fun?

Well, we don't see it that way and a lot of companies say this, but we really mean it:

We're a team at The OC Auto Team.

OK, easy to say... but what does that mean?

It means we believe in coming together to do GREAT things.

Not easy things, not simple things, not even good things...GREAT things.

Because nobody can do anything great alone.

So we strive to achieve great things by making four promises to our customers and teammates.

1. Provide every customer with ENGAGED TEAM MEMBERS. Team members that will listen to you, communicate honestly and treat you with respect. We expect our teammates to do the same for each other.

2. Create a loyalty experience for the customer. Make the visiting experience a memorable one, one that makes you feel good..so good that you will want to share it with others. We will work hard to earn the customer's loyalty and we will create a workplace that builds loyalty among the members of our team. We know it's a two-way street. That your loyalty depends on ours.

3. Support our neighbors with community service. To serve our community is an honor and we are duty bound to assist wherever and whenever we can. We will be Servant Leadersto our teammates and never ask a team member to do something we wouldn't do.

4. Always think of the Big Picture. We don't just want to serve you or our teammates for one day or one moment. We want you to be a part of something ongoing, something special because of its consistency, principles and values. And it starts with the feeling of being privileged to serve and believing that we can meet and exceed the needs, wants and desires of all our customers and teammates.

That's it. That's the plan. If you'd like to be a part of it...let us know!